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We Want to Help You
Create effective information
Avoid wasting time and money
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Effective Information
Meets users' needs
Serves business needs
Is money well spent
With our customer satisfaction and requirements assessment services, we can help you have effective information and interfaces.
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Poor-Quality Information
Contains errors
Is inconsistent
Is confusing
Is hard to use
Wastes time and money
With our information and product usability services, we can help you avoid having poor-quality information and interfaces.
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Avoid Wasting Time
When skilled work is required, you need trained people.
When deadlines are short, you need experienced professionals.
We are trained, skilled, experienced professionals. Our information development services will produce effective information for you on time.
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Certified Translations
Certified translations are required by
U.S. Government agencies and
many college admissions.
To ensure that your translations are acceptable, use a certified, qualified translator.
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We offer the following services:
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We obtain requirements from your customers and evaluate their satisfaction so that you know where to focus your resources to get the best customer response.
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We assess product and information usability. We recommend cost-effective ways to improve user success, thus helping you to reduce development and support costs.
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We design and develop information for you, including instructions, professional reports, newsletters, and forms. We do the whole job or just the tasks you request, including writing, editing, and proofreading.
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We provide technical and non-technical translations from French into English by an ATA-certified translator.
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For details of our methods and sample projects, see below.
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Requirements Determination and Customer Satisfaction Assessment
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Methods and tools:
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To obtain customer requirements and evaluate their satisfaction, we use online and paper surveys, face-to-face and telephone interviews, and focus groups.
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To analyze customer responses, we use quantitative and qualitative methods.
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Sample projects:
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Competitive analysis of computer products and customer satisfaction for major computer company in the US and in five major European countries with recommendations to improve competitiveness.
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Customer satisfaction survey for botanical garden with recommendations to improve way-finding for visitors.
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Survey of volunteers for a government-supported educational organization with recommendations to improve volunteer communication and continued engagement.
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Information and Product Usability Evaluation
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Methods and tools:
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To evaluate the usability of your information and interfaces, we use walkthroughs, discount usability tests, and expert assessments.
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To analyze findings and make recommendations, we use quantitative and qualitative methods.
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Sample projects:
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Usability tests of computer hardware installability, customer usability, and serviceability.
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Usability tests of Web sites and instruction manuals for a major computer manufacturer.
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Professional assessment of voting machine usability for a non-profit organization.
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Information Design and Development
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Methods and tools:
MS Word, MS Publisher, Adobe Acrobat
Sample projects:
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Writing, editing, and proofreading of instruction manuals, fast-path guides, business communications, and glossy magazines for a major computer manufacturer; newsletter and public-information editing for educational organizations and the World Bank; professional and technical editing for business professionals.
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Grant editing for service and educational organizations.
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Design and development of newsletters for Carolina Association of Translators and Interpreters.
Read a recent issue.
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Design, development, and maintenance of this Web site and Web sites for chapters of the American Translators Association and the Cape Fear Chapter of the American Rose Society.
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Certified Translation from French into English
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Methods and tools:
MS Word, MS Publisher, Trados
Sample projects:
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Personal documents, legal documents, and immigration papers for citizens of French-speaking countries as an official translator for the Consulate General of France in Atlanta.
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Translations of technical evidence for legal cases specializing in road accidentology.
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Translation of cycle racing regulations for the International Cycling Union.
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Interpreter for French-speaking athletes competing in the World Special Olympics.
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