What Managers Say
It is hard to find employees with good skills. It is easier to find those who know the tool of the moment. We need more employees with good, solid communication and writing skills.
Let InfoExact help you improve the skills of your employees.
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Survey Development and Reporting
Average rating
of 6-hour class:
4.85/5.00
Student comments:
“Very helpful, very useful information.”
“Lots of content. Naomi did a great job of covering it.”
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Technical Writing Fundamentals
Average rating
of 6-hour workshop:
4.74/5.00
Student comment:
“Overall, Technical Writing Fundamentals is an excellent value. It provides a clear and concise introduction to technical writing and offers content to the diverse student population regardless of background and skills.”
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Technical Writing Comprehensive
Average rating
of comprehensive class:
4.76/5.00
Student comments:
“Dr. Kleid had enthusiam for the course and helped her students whenever she could.”
“She's very nice and funny.”
Observer comment:
“Naomi is a good teacher who makes effective use of her industry experience to provide examples for her students. She is organized and clear, and her students respond well to her leadership.”
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Our highly acclaimed workshops
teach important skills and challenge students with exercises similar to real work assignments. Our short workshops (approximately 6 hours long and usually occurring in one day) include quick projects and offer students a small amount of feedback. Our longer workshops (14 or more hours long, occurring over several days) are designed to follow the short workshops and give students experience with larger, more complex projects. Students in these workshops receive significant amounts of individual feedback and tutoring.
Want us to focus on topics especially relevant to your work environment or include assignments representative of your actual work tasks? Ask us to customize our longer workshops to meet your requirements.
Need to learn but don't have time for classes? Consider our mentorship program where our instructors combine the work of consultants and mentors to help your staff solve your problems and to learn skills and approaches that they can apply to later projects when they work on their own.
Contact us to discuss your training needs.
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Usability and User-Centered Design
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1. Usability Testing for Problem Identification and Amelioration
Learn how to identify problems in your written information, Web sites, and product interfaces. Written information includes reference information, customer or service instructions, and procedures documentation that is paper-based, online, or in Web formats. Product interfaces include Web sites and hardware interfaces (such as labels, controls, and touch-points). Become aware of the range of ways to fix problems.
Fundamentals class: 6 hrs.
Comprehensive applied workshop: Approximately 16-18 hrs. (May be customized.)
2. User-Centered Design for Information
Learn how to understand your users and make your information fit your users' needs and wants. Develop information that is usable, useful, and used.
Fundamentals class: 6 hrs.
Comprehensive applied workshop: Approximately 14 hrs. (May be customized.)
3. Customer Surveys and Survey Reporting
Learn the basics of how to design, develop, and deploy customer surveys. In the longer, applied workshop, learn the basics and apply them to a mini-survey; also learn how to analyze data and write reports of the results.
Fundamentals class: 6 hrs.
Comprehensive applied workshop: Approximately 14 hrs. (May be customized.)
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Technical and Business Communication
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4. Technical Writing
Learn the basics of good writing and some of the forms of technical writing; review good examples and try to improve bad examples. In the comprehensive workshop, select one type of technical writing to focus on and prepare, polish, and perfect your work with the help of personalized feedback from the instructor.
Fundamentals class: 6 hrs.
Comprehensive applied workshop: Approximately 14 hrs. (May be customized.)
5. Instruction Writing
Learn the basics of good instruction writing; critique bad instructions and do some guided successful writing. In the comprehensive workshop, create a set of instructions, test it for usability, and work to improve user success rate.
Fundamentals class: 6 hrs.
Comprehensive applied workshop: Approximately 16-18 hrs. (May be customized.)
6. Business and Managerial Communication
Learn the basic forms of business and managerial communication. Analyze some bad examples and work to prepare good communications. In the comprehensive, applied workshop, practice writing, do roll-playing, and give presentation. Receive constructive, individualized feedback from the instructor.
Fundamentals class: 6 hrs.
Comprehensive applied workshop: Approximately 14 hrs. (May be customized.)
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